Information Technology Services
Contact IT Services at (870)245-5567 or support@obu.edu
IT Services Director - Bill Phelps
IT Services is divided into three functional areas:
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The Support Center is staffed by Nathan Lochala (Computer Systems Technician), Marla Rigsby (Software Specialist), and several students that perform various duties for the Support Center staff. The functions of the Support Center include:
Delivery and set up of new personal computers and peripherals
Troubleshooting network wiring and network client problems
Providing support for software and hardware problems
Supporting the campus Academic labs with hardware maintenance and installation of software
Providing regularly scheduled and on-demand training for faculty and staff for common software applications
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Network Services and Support are provided by Rob Crockett. Rob Crockett's duties include:
Maintaining all of the campus file servers
Maintaining the campus internet connection
Planning for the implementation of new network technologies
Planning, implementing, and maintaining network security policies
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Administrative Application Support is the operations area of the IT Services Department. The operations area personnel are John Hill (Senior Programmer/Analyst), Sheila Baker (Programmer), Melinda Fowler, (Programmer), and Kevin Herrington (Web Services Coordinator). The responsibilities of the operations area include:
Planning and coordinating new technology directions
Programming and maintenance of all of the University's Administrative Applications
Design and maintenance of the University's web pages
Coordination of all of the web design projects on campus
Providing all of the data processing functions (running reports, designing queries, etc.